TKM Elite — Private Members Concierge
A by-invitation digital concierge for ultra-high-net-worth members — private aviation, yacht charter, restaurant priority, and global lifestyle requests answered in under nine minutes, twenty-four hours a day.
Measurable Results
Before & After
The Challenge
Black-card concierges live on WhatsApp threads and spreadsheets. The client needed a digital front door that felt as exclusive as the service, paired with an internal operations console powerful enough to triage hundreds of overlapping requests across time zones.
The Solution
Shipped a black-on-gold members portal with biometric login, encrypted request threads, and live status updates from concierge agents. Built a private agent console with SLA timers, escalation workflows, vendor CRM, and AI-assisted reply drafts that cut response time by 71%.
Key Features
By-invitation onboarding with biometric login
Encrypted real-time concierge chat threads
Private aviation + yacht charter request flows
Restaurant priority + event ticket booking
Internal SLA timers, escalations, vendor CRM
AI-assisted reply drafts for concierge agents
Technology Stack
"Our members notice the design before they notice the service — and that is exactly the point. Renewals went from a worry to a non-event."
Managing Partner, TKM Elite
TKM Elite
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